A malicious software file named convertmate.exe has been identified in circulation. This file has no connection to ConvertMate and represents a security threat to anyone who downloads or executes it.
ConvertMate has no downloadable files
ConvertMate is a web-based application that operates entirely in your browser. We do not offer any downloadable software, executable files, desktop applications, or browser extensions.
If you encounter any file claiming to be from ConvertMate—particularly files with .exe, .dmg, .app, or similar extensions—it is not legitimate.
What is convertmate.exe
The convertmate.exe file is malware created by unknown parties. It has no affiliation with ConvertMate or our services. The creators of this malware appear to be using our brand name to mislead users into installing harmful software.
We do not know who created this file or what specific harm it causes, as malware behavior can vary.
If you downloaded this file
Take these steps immediately if you have the convertmate.exe file on your computer:
- Do not open or run the file if you haven't already
- Delete the file immediately from your computer
- Empty your trash or recycle bin to ensure complete removal
- Run a full system scan with your antivirus or security software
- Update your security software if you don't have one installed or if it's outdated
If you already ran the file
If you executed the convertmate.exe file:
- Disconnect from the internet immediately to prevent further damage or data transmission
- Run a full antivirus scan using reputable security software
- Change all passwords for important accounts (email, banking, social media) from a different, trusted device
- Monitor your accounts for unusual activity over the next few weeks
- Consider contacting a security professional if you use the computer for sensitive work or financial transactions
Recommended security software
Use reputable antivirus and anti-malware tools to scan your system:
- Windows Defender (built into Windows 10 and 11)
- Malwarebytes (available for Windows and Mac)
- Norton, McAfee, or Bitdefender
- Avast or AVG
Many of these offer free versions that can detect and remove common threats.
How to verify legitimate ConvertMate services
ConvertMate operates exclusively through these official channels:
- Main website: https://www.convertmate.io
- Application: https://app.convertmate.io
- Email: All official emails come from @convertmate.io addresses
- Support: support@convertmate.io
We will never:
- Ask you to download executable files
- Request installation of desktop software
- Email you attachments with .exe or similar file extensions
- Direct you to download anything outside of your browser
Reporting suspicious files
If you encounter files claiming to be from ConvertMate or websites impersonating our service:
- Do not download or open the files
- Note the URL or source where you found them
- Email security concerns to support@convertmate.io with details about where you encountered the suspicious file
This helps us track malicious activity and warn other users.
Questions about security
If you have concerns about your account security or questions about legitimate ConvertMate services, contact us at support@convertmate.io. We respond to security concerns within 24 hours on weekdays.
For general account security best practices, review our data security guide.