Can I cancel my subscription anytime?

Yes, you can cancel your ConvertMate subscription anytime with no cancellation fees or penalties. We offer flexible month-to-month billing with no long-term contracts required.

How to cancel

To cancel your subscription:

1. Log in to your ConvertMate account
2. Go to Settings in the left sidebar
3. Click Plan & billing
4. Scroll to the bottom of the page
5. Click Cancel subscription
6. Select a reason for canceling (optional but helpful)
7. Confirm cancellation

The entire process takes less than a minute, and you don't need to contact support to cancel.

Manage your subscription

What happens after cancellation

Access continues until period ends

When you cancel, you don't lose access immediately. You keep full access to ConvertMate until the end of your current billing period.

For example:

• You're on the $99/month Growth plan
• Your billing date is the 15th of each month
• You cancel on January 5th
• You keep full access until February 15th
• No charges on February 15th or after

This means you get what you paid for, even after canceling.

Your remaining credits

Credits you've already received remain available until your subscription ends:

• Use all remaining credits before your end date
• Credits expire when subscription ends
• No refunds for unused credits
• Purchased credit packages remain valid (they don't expire for 12 months)

What gets limited

After your subscription ends (not when you cancel):

• You can't run new agents (insufficient plan access)
• You can't create new content or optimizations
• Platform connections stop syncing
• Workflows stop executing

What stays available

You retain limited access to:

• View execution history (read-only)
• Export past reports and data
• Access your account settings
• View analytics dashboards (no new data)
• Download any generated content

You can still log in and browse your historical data, but can't generate new analyses or optimizations.

Refund policy

Monthly subscriptions

Monthly subscriptions are non-refundable because:

• You have access to the full month after canceling
• You can run agents up until subscription ends
• Credits are available until end date
• No partial-month refunds

Annual subscriptions

If you prepay annually:

• First 30 days: Full refund if you cancel within 30 days of initial purchase
• After 30 days: Pro-rated refund for unused months
• Annual discount is retained for used months

Contact support@convertmate.io to process annual refunds.

Credit packages

Purchased credit packages:

• Non-refundable once purchased
• Valid for 12 months from purchase date
• Remain available even if you cancel subscription
• Can be used if you reactivate later

Special circumstances

We may offer refunds in cases of:

• Billing errors or duplicate charges
• Technical issues preventing platform use
• Service outages affecting your ability to use ConvertMate

Contact support@convertmate.io to discuss special cases.

Reactivating after cancellation

You can reactivate your subscription anytime:

1. Log back into your account
2. Go to Settings → Plan & billing
3. Click Reactivate subscription
4. Choose your plan (same as before or different)
5. Confirm reactivation

What gets restored:

• All your historical data
• Platform connections (may need to reconnect)
• Execution history
• Team members and settings
• Workflows (will resume)

What you need to do:

• Reconnect platforms (OAuth tokens may have expired)
• Review and update any settings
• Check that workflows are configured correctly

There's no penalty for reactivating. Your account is waiting for you.

Downgrading instead of canceling

If you want to reduce costs without canceling entirely, consider downgrading:

Benefits of downgrading vs canceling

Downgrading to a lower plan:

• Keep some access to ConvertMate
• Maintain data sync from platforms
• Continue viewing analytics
• Run agents with reduced credits
• Keep workflows active (with reduced limits)

Downgrading to Free plan:

• Keep 100 credits per month
• Access to 2 agents
• Maintain limited functionality
• No billing charges
• All historical data retained

To downgrade:

1. Go to Settings → Plan & billing
2. Click Change plan
3. Select a lower-tier plan or Free plan
4. Confirm change
5. Change takes effect at next billing date

This way you stay connected to ConvertMate for occasional use without the full subscription cost.

Pausing your account

ConvertMate doesn't offer account pausing, but you can:

Downgrade to Free:

• Effectively pause with no charges
• Keep limited access
• Upgrade again when ready

Cancel and reactivate later:

• Cancel now, pay nothing
• Reactivate when you need ConvertMate again
• All data is retained

Data retention after cancellation

During the grace period (30 days)

After your subscription ends:

• All data retained for 30 days
• You can log in and view data (read-only)
• Reactivate anytime to restore full access
• No data deletion during this period

After 30 days

If you don't reactivate within 30 days:

• Account data is archived
• Can still reactivate (data restored from archive)
• Archived data retained for 90 days total

After 90 days

If you don't reactivate within 90 days:

• Account data is permanently deleted
• Execution history deleted
• Generated content deleted
• Analytics data deleted
• This deletion is irreversible

To prevent data loss:

• Export important data before canceling
• Reactivate within 90 days if you want to keep data
• Download execution results you want to keep

Exporting your data before canceling

If you want to keep your data after canceling:

1. Go to Settings → Export data
2. Select what to export:

- Execution history - Analytics reports - Generated content - Workflow configurations - Product data and insights

1. Choose export format (CSV, JSON, or PDF)
2. Click Export
3. Download the files

Do this before your subscription ends to ensure you have everything.

Common cancellation scenarios

Scenario 1: Seasonal business

Situation: You only need ConvertMate during peak season Recommendation:

• Cancel after peak season ends
• Reactivate before next season
• Your data will be waiting for you
• Alternative: Downgrade to Free plan between seasons

Scenario 2: Budget constraints

Situation: Need to reduce costs temporarily Recommendation:

• Downgrade to a lower plan instead of canceling
• Free plan keeps you connected with no cost
• Upgrade again when budget allows
• Keep your data and workflows active

Scenario 3: Not using enough

Situation: You're not running enough agents to justify the cost Recommendation:

• Downgrade to Free plan (100 credits/month)
• Use it occasionally at no cost
• Upgrade if usage increases
• Better than canceling completely

Scenario 4: Platform doesn't meet needs

Situation: ConvertMate isn't the right fit Recommendation:

• Contact support first to see if there's a solution
• We might have features you haven't discovered
• If still not right, cancel with no hard feelings
• Export your data before canceling

No contract lock-in

ConvertMate subscriptions are:

• Month-to-month - No annual commitment required (unless you choose annual for discount)
• No early termination fees - Cancel anytime
• No questions asked - You don't need approval to cancel
• Self-service - Cancel in your account, no phone calls needed

We believe you should stay because ConvertMate provides value, not because you're locked into a contract.

Getting support before canceling

Before you cancel, consider:

Talk to support:

• Email support@convertmate.io
• We can help troubleshoot issues
• Might have solutions you haven't tried
• Can provide training or guidance
• We want you to succeed

Check if you're using ConvertMate effectively:

• Are you using the right agents for your needs?
• Have you connected all relevant platforms?
• Are workflows set up to automate tasks?
• Have you explored all available features?

Sometimes a quick support conversation solves the problem and you don't need to cancel.

What happens to team members

When you cancel:

Your team members:

• Lose access when subscription ends
• Get notified about cancellation
• Their accounts aren't deleted (just can't access your workspace)
• They can be re-added if you reactivate

If team members need access to data:

• Export data before canceling
• Share exported reports with team
• They can screenshot or download anything they need before end date

Reactivation incentives

When you reactivate:

• Same pricing as new customers
• No penalties for being a former customer
• Sometimes we offer return incentives (check email)
• All your historical data restored

We're happy to have you back anytime.

Common questions

Will I be charged after I cancel?

No, no charges after your subscription ends.

Can I cancel mid-billing cycle?

Yes, but you won't get a refund. You keep access until period ends.

What if I change my mind?

You can reverse cancellation anytime before your subscription ends by going to Settings → Plan & billing → Reactivate.

Do I need to remove my payment method?

Not required, but you can remove it in Settings → Plan & billing if you prefer.

Will my data be deleted immediately?

No, data is retained for 90 days after cancellation. You have time to reactivate or export.

Can I cancel by email?

Self-service cancellation is required, but contact support@convertmate.io if you have trouble accessing your account.

What's next

If you're considering canceling:

• Talk to support first
• Explore downgrading options
• Export your data
• Review unused features

If you decide to cancel, we understand. Thank you for trying ConvertMate, and we hope to see you again in the future.