Connecting BigCommerce to ConvertMate

Connecting your BigCommerce store to ConvertMate enables AI-powered agents to optimize product descriptions, meta tags, collections, and content while syncing your catalog data for comprehensive analysis and automated improvements.

Before you start

Make sure you have:

• An active BigCommerce store with products
• Store Owner or Administrator access to install apps
• An active ConvertMate account

Why connect BigCommerce

Connecting BigCommerce allows ConvertMate to:

• Sync your product catalog automatically
• Optimize product titles, descriptions, and meta tags
• Improve collection and category pages
• Generate SEO-friendly content
• Track product performance
• Automate content improvements
• Monitor and enhance search visibility

Connection steps

Step 1: Go to connections

1. Log in to your ConvertMate account
2. Click Settings in the left sidebar
3. Select Connections from the settings menu
4. Find BigCommerce in the list of available platforms

Step 2: Start OAuth authorization

1. Click Connect next to BigCommerce
2. You'll be redirected to BigCommerce's authorization page at login.bigcommerce.com
3. Log in to your BigCommerce account if not already logged in
4. You'll see your list of stores if you manage multiple stores

Step 3: Select your store

If you have multiple BigCommerce stores:

1. Select the store you want to connect
2. Click Continue to proceed with authorization

Step 4: Grant permissions

BigCommerce will ask to grant ConvertMate permission to:

• View and manage products - Read product data and update titles, descriptions, meta tags
• View and manage orders - Access order history for performance analysis
• View customers - Understand customer segments (aggregate data only)
• View store information - Access store settings and configuration
• View and manage content - Optimize blog posts and static pages

These permissions allow ConvertMate to optimize your store content and track performance.

Click Confirm to grant permissions.

Step 5: Complete connection

After authorization:

1. BigCommerce redirects you back to ConvertMate
2. Your store details are automatically saved
3. ConvertMate begins syncing your catalog
4. You'll see a confirmation message

Initial sync includes:

• All products with variants
• Collections and categories
• Product images
• Current product content (titles, descriptions, meta tags)
• Store configuration

Initial sync takes 5-15 minutes depending on catalog size.

What gets synced

ConvertMate syncs comprehensive BigCommerce data:

Product data

• Product names and SKUs
• Descriptions and short descriptions
• Meta titles and meta descriptions
• Product variants and options
• Pricing information
• Inventory levels
• Product images
• Product categories
• Custom fields

Category data

• Category names and hierarchy
• Category descriptions
• Meta titles and descriptions
• Category images
• Product assignments

Order data (for analytics)

• Order history
• Product performance metrics
• Revenue data
• Customer purchase patterns

Store configuration

• Store name and URL
• Currency settings
• Tax configuration
• Shipping zones

How sync works

After the initial connection:

Automatic sync - ConvertMate syncs with BigCommerce every 6 hours to capture new products, updates, and orders. Manual sync - You can trigger a manual sync anytime from Settings → Connections. Webhooks - BigCommerce notifies ConvertMate of certain changes in real-time (product updates, new orders). Two-way sync - When you optimize content in ConvertMate and approve changes, they're pushed back to BigCommerce automatically.

Using agents after connection

Once BigCommerce is connected, you can run e-commerce optimization agents:

Available agents

Product Optimizer - Optimize product titles, descriptions, and meta tags for SEO and conversions Collection Optimizer - Improve category pages and collection descriptions Content Generator - Create new product descriptions in bulk SEO Auditor - Identify SEO issues across your catalog Product IQ - Deep analysis of individual product performance with recommendations Browse all e-commerce agents

Managing optimized content

When agents suggest content improvements:

Review suggestions

1. Go to Content Hub → Content suggestions
2. View AI-generated improvements
3. See side-by-side comparison with current content
4. Review SEO scores and recommendations

Apply changes

1. Review the suggested content
2. Edit if needed to match your brand voice
3. Click Apply to push changes to BigCommerce
4. Changes sync to your store within minutes

Bulk operations

Optimize multiple products at once:

1. Select products in Content Hub
2. Choose optimization type
3. Review batch suggestions
4. Apply all or individually

Troubleshooting connection issues

Authorization failed

If BigCommerce authorization fails:

• Verify you have Store Owner or Administrator access
• Check you're logged into the correct BigCommerce account
• Try in an incognito/private browser window
• Clear browser cache and cookies
• Disable browser extensions temporarily
• Ensure pop-ups are not blocked

Store not appearing after connection

If your store doesn't show up:

• Wait 5 minutes and refresh the page
• Check Settings → Connections to verify the connection is active
• Try disconnecting and reconnecting
• Contact support if the issue persists

Products not syncing

If products aren't appearing in ConvertMate:

• Verify products are published (not draft) in BigCommerce
• Check that products are assigned to channels
• Wait 30 minutes for initial sync to complete
• Try clicking Sync now in Settings → Connections
• Check that products have required fields (name, SKU)

Changes not applying to BigCommerce

If optimized content isn't updating your store:

• Verify the connection is still active in Settings → Connections
• Check that ConvertMate has write permissions in BigCommerce
• Ensure products haven't been deleted in BigCommerce
• Try disconnecting and reconnecting
• Check BigCommerce app permissions in your store admin

Connection keeps disconnecting

If you need to reconnect frequently:

• Check if you've changed your BigCommerce password
• Verify the app is still installed in BigCommerce
• Ensure you haven't revoked permissions in BigCommerce settings
• Contact support if disconnections persist

Privacy and permissions

What ConvertMate can access:

• Product and category data for optimization
• Order history for performance analytics (aggregate data)
• Store configuration for proper integration

What ConvertMate cannot access:

• Customer personal information (names, addresses, payment details)
• Store admin passwords
• Financial account information
• Other apps' data

What ConvertMate can modify:

• Product titles, descriptions, and meta tags (only when you approve changes)
• Category descriptions and meta data (with your approval)

Your data:

• Stored encrypted in secure databases
• Never shared with third parties
• Used only for optimization and analytics
• You can disconnect anytime

Read our privacy policy

Disconnecting BigCommerce

If you need to disconnect:

1. Go to Settings → Connections
2. Find BigCommerce in your connected platforms
3. Click Disconnect
4. Confirm the disconnection

What happens when you disconnect:

• Sync stops immediately
• Historical data stays in ConvertMate
• No new changes will be pushed to BigCommerce
• E-commerce agents won't run
• You can reconnect anytime

To uninstall from BigCommerce:

1. Log in to your BigCommerce admin
2. Go to Apps → My Apps
3. Find ConvertMate
4. Click Uninstall

Working with multiple stores

If you manage multiple BigCommerce stores:

Connect each store separately - Each store needs its own connection in ConvertMate. Workspace per store recommended - Create separate ConvertMate workspaces for each store to keep data organized. Billing - Each connected store uses credits from the workspace it's connected to.

Best practices

After connecting:

• Wait for initial sync to complete
• Review your product data in Content Hub
• Start with a small batch optimization to test
• Review and refine AI suggestions to match your brand voice

Ongoing:

• Sync manually after bulk changes in BigCommerce
• Use automated workflows for continuous optimization
• Monitor product performance in analytics
• Optimize new products before publishing

For best results:

• Ensure products have good source content to start
• Use descriptive product names in BigCommerce
• Assign products to relevant categories
• Keep product images high-quality
• Connect Google Analytics and Search Console for complete insights

BigCommerce-specific features

Multi-storefront support - If you use BigCommerce's multi-storefront feature, connect each storefront separately. Headless BigCommerce - ConvertMate works with headless BigCommerce setups via API. Channel manager - ConvertMate respects channel assignments and only modifies products in assigned channels. Custom fields - ConvertMate can read custom fields for context but doesn't modify them.

Common questions

Do I need BigCommerce to use ConvertMate?

No, ConvertMate supports multiple platforms. Connect whichever e-commerce platform you use.

Will this affect my store's performance?

No, ConvertMate uses BigCommerce's API efficiently and doesn't impact store speed.

Can I optimize products without auto-applying changes?

Yes, all changes require your approval. ConvertMate never pushes changes without your review.

How many products can I sync?

There's no limit. ConvertMate syncs stores with 10 to 100,000+ products.

Does this work with BigCommerce apps and themes?

Yes, ConvertMate works with any BigCommerce theme and is compatible with other apps.

Can I disconnect without losing data?

Yes, historical data stays in ConvertMate even after disconnecting.

What's next

Now that BigCommerce is connected:

• Optimize your first product
• Learn about product optimization
• Browse e-commerce agents
• Set up automated workflows

Need help with your BigCommerce connection? Use the chat widget in the bottom-right corner or email support@convertmate.io.